Holovak & Coughlin sales staff is available Tue-Friday, 9am-6pm EST.

RETURN INFORMATION

If you are returning an item, for faster service please call our customer service department directly at 781-648-7000.

Unless otherwise specified in the item listing on our website, on the receipt or packing slip, or in the following terms, Holovak and Coughlin will accept qualified and conforming products for exchange or refund within 21 days of the original purchase date.

The return item must be in its original condition, including all tags, packaging and accessories. You will receive a prompt refund, excluding shipping charges. Merchandise purchased with a credit card will be credited to the card used for that transaction.

RETURN INFORMATION FOR ALUMINUM/COMPOSITE BATS
DO NOT take the plastic wrapper off of your new bat until you are certain it is the correct weight or size. Once
the plastic wrapper is taken off, the bat cannot be returned. To ensure proper sizing,
have the player swing the bat outside. If the bat is, or becomes, defective, the bat MUST be returned directly to
the manufacturer. Defective bat returns CANNOT be accepted by Holovak & Coughlin.

Manufacturer Bat Return Contact Info:

• Easton: 888-259-1297

• Louisville Slugger (TPX): 800-282-2287

• Rawlings: 800-225-1041

• DeMarini (Wilson): 800-937-2287

• Worth: 800-423-3714

• Anderson: 888-777-4487

• Combat: 866-266-2287

RETURN INFORMATION FOR WOOD BATS
Wood bats cannot be returned. There is NO WARRANTY on wood bats.

RETURN INFORMATION ABOUT SPECIFIC ITEMS
Special orders, Team Orders, or Other Special Accommodations are NOT returnable or exchangeable for any
reason.Jocks and Undergarments are Non-Returnable/Non-Exchangeable for ANY reason.

HOW TO RETURN AN ITEM
STEP 1.

Please call 781-648-7000 to obtain a Return Authorization (RA) Number. We will NOT accept any returns
without a Return Authorization Number. All Packages without an Authorized Return Number will be refused!

STEP 2.

Fill out a Return & Exchange Form, See below (print this page)

STEP 3.

Return the item with its original packaging to:

Holovak & Coughlin Returns Dept.
14-16 Mill St. Arlington, MA 02476

STEP 4.

Please write the RA Number clearly on the outside of the box.

EXCHANGES:

We understand that sometimes items do not fit exactly the first time, therefore,
we will gladly exchange any products purchased from our site. Please contact us for
return/exchange information. Customer must pay for shipping both directions!

REFUNDS:

Refund returns are subject to a 15% restocking fee plus the original cost of shipping.
The original cost of shipping will be charged back to the customer regardless of whether the original shipping
was free. (i.e. customer orders a bat for $150 with free shipping...the customer will receive a refund of $150
minus the 15%, minus cost of original shipping). We will process your refund within 7 days of receipt. Please
allow up to 2 billing cycles for the credit to appear on your credit statement.

CLEARANCE/CLOSEOUT ITEMS:

Clearance or Closeout items can NOT be returned or exchanged, and all sales
are FINAL. All clearance or closeout items have limited quantities and are sold on a first-come, first-serve basis.

All products sold by Holovak & Coughlin are brand new, first quality (unless otherwise noted) with full factory warranties. Please check all items upon receipt, if the items seemed damaged or used please report this to us immediately. NO returns will be accepted of used items!

All tags must be attached and original packaging must be included with returned items.

Billing Name:______________________________________________________________________

Billing Address:____________________________________________________________________

Billing Phone:_____________________________________________________________________

Date Received:____________________________________________________________________

Reason for Return:_________________________________________________________________

Action Requested: Refund__________ Exchange__________

Exchange Details:__________________________________________________________________

RETURN TO : Holovak & Coughlin Returns Dept.
14-16 Mill St. Arlington, MA 02476

*RA # needs to be written clearly on the OUTSIDE of the BOX

*Please call 781-648-7000. for any returns information

*Return Forms must accompany all returns. Failure to do so will result in refusal of return

*A 15% Restocking Fee will apply for any refunds to a Credit Card. The customer may receive a full store credit for the

amount of the order minus the original shipping and handling charges. The customer will pay for shipping to and from

Holovak and Coughlin for any exchanges.